Erika: I see that the there two fee a...

Erika: I see that the there two fee assessed due to the duplicate of $1207.00.

You: three

Erika: Yes there were three fee assessed.

Erika: One moment please.

Erika: But only two fee were assessed due to duplicate charge.

Erika: As the other one would be removed.

You: i wouldnt have had the 3rd overdraft charge had the first 2 not been there

You: and they were there due to a duplicate charge

Erika: I completely understand you in this matter.

Erika: Let me check what best I an do regarding these fee.

Erika: fees.

Erika: I have fantastic news for you.

LOL! Is she serious?

Erika: I am
pleased to inform you that I am able to provide a courtesy refund in
the amount of $70.00. I understand that it is not a big amount;
however, this is the best I could do for you.

Erika: Do you wish me to process the request for you right away?

Y would I be ok with that when they charged me 3 $35 charges?

You: that only covers 20 of the charges

You: 2*

You: i have 3 35 dollar charges that were cause by a duplicate charge and subsequent fees

--about 10 mins go by--

Erika: Julian, I am so happy that I am able to refund the other fee as well.

Erika: Do you wish me to process the request for you?

Erika: Julian, are you still there with me?

You: yes i am here

Erika: Okay.

Erika: Sure.

Erika: I will be delighted to do that for you.

Erika: I
would like to inform you that your refund request has been processed.
You will see an immediate credit to your account. However, the credit
will post by next business day.

You: ok

Erika: I hope so I was able to assist you as per your expectation.

Erika: If you need additional assistance with your account in any way, please let us know, as we are more than happy to assist you.

Erika: The patience and understanding you have displayed through out this chat session was fabulous.

Dont try to suck up to me now!!